How can I make a purchase?
You can purchase directly from our website by navigating and clicking on the product you want. After you add the product to your cart, you'll be asked to pay by credit card or Paypal, at the door or with a bank transfer.
Do I need to set up an account to place an order?
No, you don’t need any membership/account to place an order. Jingle Jangle does not want you to create an account to place an order.
What payments methods can I use to pay?
We accept all credit & debit cards, via Paypal, bank transfer or at the door :)
How long does the delivery take?
The delivery usually takes about 3 work days. We'll be mailing you a shipping tracking code when your product is shipped which will allow you to track down the status of your delivery.
Where can you ship to?
We are an Istanbul based company but we ship to all countries. Shipping in Turkey is totally free and takes 3 work days. If you place an order from another country the following shipment cost will be added to your order and it can take 1-4 weeks till your purchase will arrive at you destination.
What I want to purchase is out of stock, will it be in stock soon?
If you mail us about which product you want, we'd be glad to help you.
Can I change, cancel or amend my order once it has been placed?
If you can contact us from the section in the navigation, before we fulfill the order we would definitely love to help you and amend or cancel your order.
Can I track my order? How can I track my order?
After we fulfill your order and give the package to courier, we will mail you the tracking code and a link. You will be able to track the status of your shipment with that code.
Can I exchange or return my purchase?
You are welcome to return or exchange every purchase within 14 days, and the cost of the purchase will be fully refunded or you choose something else.
Please send us an email to firstname.lastname@example.org
The product must be returned unused, re-saleable, in perfect condition in its original packaging.
How do I return my order for a new size? What is the process?
Send us an email to email@example.com with name, order number and size and we will do it asap!
Whats with taxes?
Residents of the Turkish Republic will automatically be charged a 8% sales tax.
International customers are responsible for all import/customs/local tax fees that may be incurred upon receipt of your package.